READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed．
You must mark your answers on the separate answer sheet. Do not write your answers in the test book．
Part 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter（A），（B），（C），or（D）on your answer sheet．
101-120
101．Commuters are _ to carpool or ride the bus, to cut down on pollution in the city．
（A）demanded
（B）wanted
（C）encouraged
（D）caring
102．VW _ cars in several countries around the world．
（A）sales
（B）manufactures
（C）creates
（D）finances
103．Please use the side _ today, due to construction in front of the building．
（A）entrance
（B）walk
（C）entering
（D）window
104．When will the interviews for regional manager be ？
（A）talking
（B）photographed
（C）taken
（D）completed
105．For store hours and , please press 1．
（A）times
（B）places
（C）location
（D）marketing
106．The house features four bedrooms, plus one room completely wired for an at-home ．
（A）storage
（B）office
（C）cooking
（D）facility
107．What will be the main topic of at the forum？
（A）meeting
（B）arguments
（C）discussion
（D）talking
108．High and low atmospheric pressure are generating extreme high tides this week．
（A）winds
（B）blowing
（C）buildings
（D）rivers
109．While you’re on a long flight, staying well may stave off jet lag and keep you energized．
（A）water
（B）hydrated
（C）cleaned
（D）sanitized
110．Dr. Thomas is taking new patients, but there’s a two month wait for a new patient ．
（A）appointment
（B）survey
（C）appointed
（D）schedule
111．Martin Cinemas is the only in town that is hosting the midnight premiere．
（A）store
（B）movie
（C）show
（D）theater
112．The concert for tonight has been because the lead singer became sick very suddenly．
（A）scheduled
（B）cancelled
（C）sold out
（D）relocated
113．I always forget to empty my water bottle before I go through security．
（A）airplane
（B）flight
（C）airport
（D）flying
114．They will be installing natural gas pipeline in our this summer．
（A）neighboring
（B）housing
（C）residential
（D）neighborhood
115．Ortega’s Resort is now closed for the season, but we appreciate your and hope to see you again next summer!
（A）patronage
（B）visiting
（C）swimming
（D）businesses
116．Do you know the square of the new building？
（A）area
（B）footage
（C）root
（D）shape
117．They’re scheduled to pour for the foundation next week．
（A）water
（B）certainly
（C）safely
（D）cement
118．Most mortgage companies require of home insurance before they finalize your loan．
（A）statement
（B）proof
（C）satisfaction
（D）money
119．Auto manufacturers are planning models that brake for other cars, and even bicycles, if the drivers to do so themselves．
（A）don’t
（B）stop
（C）fail
（D）break
120．We are looking for an person to lead the company into the future．
（A）social
（B）interesting
（C）innovative
（D）smart
121-140
121．If we want to renew the contract, this paperwork must be completed before July 19 th, when our current contract ．
（A）expires
（B）renews
（C）revises
（D）expands
122．They were unable to a satisfactory salary for the new superintendent, so he has turned down the job．
（A）decide
（B）budget
（C）negotiate
（D）finance
123．Local are campaigning for stronger laws protecting factory workers．
（A）politics
（B）legalism
（C）politicians
（D）policies
124．The plant must be someone who is honest, organized and hardworking．
（A）assembly
（B）manager
（C）employees
（D）employer
125．The board meeting is the third Thursday of every month, in the room．
（A）meets
（B）conference
（C）reservation
（D）conferred
126．The facilities committee is looking at the possibility of office space next year．
（A）added
（B）addendum
（C）increased
（D）increasing
127．Jane Frost called this morning, and would like you to her call as soon as possible．
（A）return
（B）returns
（C）replace
（D）collect
128．If you have this message during business hours, I am either away from my desk or am helping another customer．
（A）heard
（B）returned
（C）written
（D）received
129．Only two of the jobs I have for require me to mail my resume, instead of posting it online．
（A）requests
（B）applied
（C）responded
（D）application
130．You’ll have to pay most of this bill yourself because you have not met your for the year, yet．
（A）deduction
（B）plan
（C）deductible
（D）money
131．We would like to put a large on the house, so we don’t have to borrow very much．
（A）down-payment
（B）promise
（C）payment
（D）amount
132．For an international , you should arrive at the airport at least two hours prior to boarding．
（A）trip
（B）vacation
（C）flight
（D）destination
133．Doctor Griffin would like you to a follow-up appointment in two weeks．
（A）offer
（B）schedule
（C）bring
（D）plan
134．Carnation Cruise Line is now a two-week cruise to the islands, with daily stops for local sightseeing．
（A）building
（B）floating
（C）offering
（D）shipping
135．It’s a traveling , and it will only be at our museum until the end of the month．
（A）history
（B）exhibit
（C）station
（D）tour
136．The of the year will receive an all expenses paid trip for two to Hawaii．
（A）salesperson
（B）winner
（C）people
（D）outstanding
137．You can change the date of your reservation, but there is a $50 processing for doing so．
（A）account
（B）amount
（C）bill
（D）fee
138．We are developing a new medication that will have the same without the side-effects．
（A）amount
（B）price
（C）benefit
（D）activity
139．I like to meet my at a coffee shop, because we can stay and talk as long as we need to, without feeling rushed．
（A）friendly
（B）clients
（C）neighbors
（D）families
140．We don’t have any window seats available for that flight, but we can offer you an seat near the front of the plane．
（A）aisle
（B）adjustable
（C）first-class
（D）other
Part 6
Directions: Read the texts on the following pages. A word or phrase is missing in some of the sentences. Four answer choices are given below each of these sentences. Select the best answer to complete the text. Then mark the letter（A），（B），（C），or（D）on your answer sheet．
Questions 141-143 refer to the following email:
Tablets For You
141．Thank you for your new tablet with us!
（A）requesting
（B）listing
（C）purchasing
（D）researching
Wondering how you can use your new tablet on a Wi-Fi connection？
142．Most tablets include access to several Web services. This includes webmail, video-streaming, and online storage. Here is a small of what you’ll be
（A）idea
（B）sample
（C）vision
（D）indication
Able to do with your new tablet, using a Wi-Fi connection．
√ Send and receive email．
√ Browse the web．
√ Receive news and weather updates．
√ Locate nearby attractions．
√ Upload and download documents, files and images．
√ Stream movies and music．
√ Download apps．
√ Videochat.
143．Play games with players．
（A）one
（B）personal
（C）multiple
（D）numbered
Need more ideas? TabletsForYou. Com
Questions 144-146 refer to the following proposal:
Proposal
Andrew’s
Heating and Air Conditioning
1390 E Trent Blvd
Sioux Valley, WA 99220
TEL: (509) 922-1212 FAX: (509) 922-1313
WE HEREBY SUBMIT SPECIFICATIONS AND ESTIMATES FOR:
Provide and install:
●New Energetics electric furnace with 15 K heat strip and indoor coil.
●New Energetics 3 ton, 15 seer heat pump.
●Pad and pump ups.
●Install refrigeration lines from furnace to outdoor heat pump．
144．（A）indoor
（B）refrigerator
（C）outlining
（D）outstanding
●Complete duct system with heat runs in every room.
●Return air in bedrooms and living room.
●Return air in basement walls and in upstairs walls where possible.
●Rigid round pipe in basement.
●Ceiling diffusers and volume dampers in basement．
◆ Owner to remove all sheetrock and insulation in area of ductwork and pipe．
◆ Andrew’s to supply all finish registers．
◆ Line voltage to be completed by a electrician．
145．（A）knowlegable
（B）licensed
（C）good
（D）excellent
◆ Andrew’s to provide permit and 5-year warranty on all parts and labor．
Electric Company Rebates: $400
Federal Tax Credit: 30% or $1500 maximum
Payment to be made as follows: 25% down and total due upon completion All material is to be as specified. All work to be completed in a
146．（A）planned
（B）thought
（C）guaranteed
（D）hoped
Workmanlike manner according to standard practices. Any alteration from the above specifications, involving extra cost will only be executed upon written order and will be an extra charge over and above the estimate. Our workers are fully covered by workman’s compensation insurance in case of injury．
Note: This proposal may be withdrawn by Andrew’s if not accepted within 30 days. All accounts are subject to 18% A.P.R. if payment is not received by due date．
Questions 147-149 refer to the following notice:
Escrow: Taxes and Insurance Statement
Why do I get this statement?
This statement is known as an Annual Escrow Account Disclosure Statement. You receive this statement because you have an escrow ．
147．（A）accounting
（B）amount
（C）account
（D）bank
Escrow is a special account your bank provides for you to pay your property taxes and/or insurance. With an escrow account, part of each monthly
148．（A）housing
（B）mortgage
（C）rent
（D）utility
Payment you make goes into your escrow account. When your taxes and/or insurance premiums are due, we pay those bills for you with the money set aside in your escrow account．
Once a year, your bank is required by law to review your account. This statement includes the results of that review. It includes a history of the tax and insurance activity on your account this year and the activity for the next year. Please see the attached report for the details of your account review．
149．（A）planning
（B）requiring
（C）thought
（D）expected
Questions 150-152 refer to the following article:
The current Deer Lake Volunteer Ambulance building was first built in 2005. James Rice painted the organization’s name on the fascia of the building at that time. Lately, the lettering has become quite ．
150．（A）bright
（B）unwritten
（C）faded
（D）unseen
On July 20 th , 2013 James was at the annual Deer Lake Airport Fly-in. He approached the DLVA ambulance volunteers there and asked if he could repaint the sign for them sometime. He offered to paint for free, if the ambulance Corps would supply the ．
151．（A）coloring
（B）paint
（C）building
（D）painting
Ramie Schliner, Operations Officer, accepted James’ generous offer．
The crews reporting for duty at 6:00 a.m. the following day, found James on a ladder already busy painting. James says he believes in the concept of paying it forward. He felt it was a perfect way to _ his gratitude for the work the Ambulance crews do for our community．
152．（A）thank
（B）say
（C）showing
（D）express
Part 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter（A），（B），（C），or（D）on your answer sheet．
Questions 153 through 155 refer to the following article:
Annual Concert in the Park
Join the River City Symphony over Memorial Day weekend for its annual Concert in the Park. This year’s concert is sponsored by River City Bank. Edward Prau will conduct his orchestra in a mix of classical music, show tunes and patriotic marches. Bring a picnic dinner, blankets, and chairs and enjoy a music-filled evening under the stars. The whole family will enjoy this concert by our favorite orchestra!
When: May 29 th, 2014
7:00 p.m. ～ 8:30 p.m．
Where: Riverfront Park, at 29 th St and Grand Avenue
Cost: FREE
Phone: 503-222-1212
Website: www.rivercitysymphony.org
153．How often does the River City Symphony perform this concert？
（A）Monthly during the summer．
（B）Every Sunday evening．
（C）Once a year on Memorial Day Weekend．
（D）As often as patrons request it．
154．What kind of music will the orchestra play？
（A）Classic rock music．
（B）Ballet classics．
（C）A mix of hymns and spirituals．
（D）Show tunes and patriotic marches．
155．Why would this be a good family event？
（A）It’s good for kids to learn stringed instruments．
（B）Because the music is great and it’s free．
（C）Kids love to play at the park．
（D）You don’t have to cook dinner for your family．
Questions 156 through 158 refer to the following letter:
Dear Ron,
I have read several travel brochures from your area and all of them mention the great hiking in the region. I found your hiking club listed online and wonder if you could give me some more specific information. My family will be there from July 7 th～ July 18 th. We would love to hike as many trails as possible in that time. My family consists of myself, my husband and our three kids, ages 10～14. I would appreciate any information you could give me about trails suitable for family hikes. We have done a lot of hiking, but nothing overly strenuous. We love trails with a view, but are not prepared for overnight backpacking on this trip. Day trips of 4-7 hours are perfect. Thank you so much for your time!
You can reach me at:
email: evag@email.com
Phone: 502-111-4343
Address: Eva Garber
2507 N. Wilson Rd
Ann Arbor WY 99006
156．Why has Eva written this letter？
（A）She is trying to decide where her family should go for vacation．
（B）She wants to know about things to do in the area．
（C）She is looking for information about specific trails to hike．
（D）She wants to go hiking with Ron while they are in town．
157．What kind of hiking does the family want to do on this trip？
（A）Some day trips and some overnights．
（B）Day trips only．
（C）Overnight backpacking．
（D）Hiking along the ocean．
158．How can Ron best get in touch with Eva？
（A）Look up her contact information online．
（B）She would prefer a phone call．
（C）He can choose to email, call or mail information to her．
（D）He only has an email address for her．
Questions 159 and 160 refer to the following letter:
Overland Tours
New York City, NY
Mr. And Mrs. Adams,
We regret to inform you that the bus tour that you have scheduled for March 15 th - 22 nd has been cancelled. There are simply not enough people registered. Normally, at that time of year, our tours fill to capacity. We aren’t sure what has caused the lack of interest in this tour. We know this is a disappointment for both of you. We have enjoyed having you on our tours in the past, and hope you will tour with us again in the future. We encourage you to transfer your deposit to a future tour. If you would rather have a full refund, you are welcome to do that as well. Please call our office at your earliest convenience to let us know what you would like to do．
Paul Ramos
Overland Tours Customer Service
1-888-222-3232
159．Why has this tour been cancelled？
（A）The weather will be stormy that week．
（B）Nobody knows why it had to be cancelled．
（C）They could not find a tour guide．
（D）Not enough people signed up for the tour．
160．How do you know the Adams have traveled with this company before？
（A）The letter states that Overland tours has enjoyed having them before．
（B）Mr. And Mrs. Adams have enjoyed many trips with Overland Tours．
（C）Overland Tours is located in the city where they live．
（D）Mrs. Adams’ father owns Overland Tours．
Questions 161 through 163 refer to the following advertisement:
Grand Opening!
You have watched the construction of the new Hotel Ritz for over a year. Finally, we invite you to a Grand Opening Gala!
Saturday, October 22 nd
Sunday, October 23 rd
Dinner served in the Ritz Banquet Hall from 5:00 p.m. to 8:00 p.m．
Dancing begins in the Grand Ballroom at 9:00 p.m．
Enjoy dinner, wander our grounds along the river, tour our rooms and suites. Dance the night away．
Special Room rates for Saturday and Sunday nights!
Place your reservation today for dinner or for the complete overnight experience!
1-888-131-2222
www.hotelritz.com
161．How long did the construction of the new hotel take？
（A）About six months．
（B）Several years．
（C）Over one year．
（D）A long time．
162．What is the October Gala celebrating？
（A）Octoberfest Weekend．
（B）The grand opening of the hotel．
（C）Special room rates．
（D）That construction is finally completed．
163．Do Gala guests have to stay overnight？
（A）Yes. If they make a reservation, they must spend Saturday night at the hotel．
（B）Not at this time, but they must make a reservation for a future stay．
（C）No, but they will definitely wish they did．
（D）They can choose dinner only, or they can spend the night there．
Questions 164 through 166 refer to the following email:
To: Elizabeth James
From: Jordan Kennedy
Date: December 5 th
Subject: Order
Dear Elizabeth,
Thank you for returning my call today. It was good to talk with you. This email is to confirm the details of your order. Please review this email and let me know if there are any errors. As I mentioned on the phone, if you need to make any additions to the order, December 23 rd is the final day to make revisions. The books will go into print on January 4 th . They will be available for pick-up on January 17 th . Good luck preparing for the conference. I appreciate working with you!
Jordan Kennedy
Post Printing
164．What is the purpose of this email？
（A）To confirm Elizabeth’s order for books for the conference．
（B）To see if Elizabeth has any changes in mind for the book．
（C）To cancel the book order Elizabeth placed earlier．
（D）Jordan wanted to ask Elizabeth to write the book herself．
165．How did Jordan get the information that he is confirming？
（A）He asked his boss to give it to him．
（B）He received a letter from Elizabeth with all the details．
（C）He spoke with Elizabeth on the phone earlier that day．
（D）Jordan talked with Elizabeth’s boss yesterday．
166．How many people are they planning to have at the conference？
（A）Over 2000．
（B）Around 150, since that is the number of books they ordered．
（C）Elizabeth has no idea how many people will come．
（D）Elizabeth told Jordan they’ll have 40-50 people．
Questions 167 through 169 refer to the following article:
Controversy over Wolves likely to Continue
Both sides agree that wolves are majestic creatures. Both sides agree that wolves are a threat to farmers and ranchers in the west. At a town meeting in Dakota last night, that’s where the similarities stopped．
Ranchers and friends of ranchers suggested the government issue a kill order for the wolves. They want to protect their livelihood. Too many livestock are killed by hungry wolves each year, at a cost of up to $800 per animal．
Local tourism officials believe the ranchers must upgrade their fencing and other protective measures. Wolf tourism is big business in this state. Nearby state and national park lands offer camera laden tourists daily views of the great creatures in action．
The meeting ended at an impasse, with emotions running high. Local officials agreed to work closely with state officials to study the issue further．
167．Where might you read this article？
（A）In the newspaper．
（B）In a magazine article．
（C）In an office memo．
（D）On a billboard．
168．What do the ranchers believe the government should do？
（A）Pay the ranchers for their dead livestock．
（B）There is nothing they can do．
（C）Kill off some of the wolves．
（D）Relocate the wolves．
169．What brings wolf lovers to nearby park lands？
（A）A zoo where wolves live．
（B）The opportunity to photograph the wolves in the wild．
（C）They want to listen to the controversy．
（D）They come to pet the wolves．
Questions 170 through 172 refer to the following notice:
Job Fair
All upcoming graduates are encouraged to attend! The fair will feature employers in the business, health and technical fields．
How can this help you?
●Hand out your resume in person.
●Reach multiple employers in a short time.
●Make personal contacts with possible employers.
●Increase your confidence for interview situations．
Date: Friday, April 2 nd
Location: Mead Hall
Wellesley University
Time: 9:00 a.m.- 3:00 p.m．
Cost to attend: FREE
Also featuring Resume Writing Sessions throughout the day．
170．Where might this notice be posted？
（A）In a local restaurant．
（B）On a college campus．
（C）In the local hospital．
（D）At the high school．
171．Who will want to attend this job fair？
（A）Teachers and classroom assistants．
（B）People unhappy with their job．
（C）People graduating this year．
（D）Those just starting college this year．
172．How could a graduate benefit from attending？
（A）Have a great free lunch．
（B）Be hired that day．
（C）Find out if they will graduate on time．
（D）Meet possible employers in person．
Questions 173 through 175 refer to the following article:
Hughes Electric Building Completed
Hughes Electric has completed construction of its newest facility on Electric Avenue. This building will house all of the trucks Hughes uses locally. The $3 million project is a 10,000 square foot building, allowing space for maintenance and repair of Hughes vehicles. The compressed natural gas trucks will also be housed there．
The project was so costly due to special ventilation systems needed where natural gas vehicles are repaired. General contractor Tom Vance commented that the project was completed ahead of schedule and therefore actually cost less than projected．
173．What does the article announce？
（A）Completion of the new Hughes building．
（B）Hughes plan for future growth．
（C）Electric use in the city．
（D）The use of compressed natural gas．
174．What will the new building be used for？
（A）Office space．
（B）Storage of excess building materials．
（C）Apartments for Hughes workers．
（D）Maintenance and repair of vehicles．
175．Why was the project so costly？
（A）It ran over budget．
（B）It was completed two months late．
（C）Special ventilation systems were required．
（D）Hughes did not budget well for the building．
Questions 176 and 177 refer to the following email:
Dear Martha,
As part of our ongoing efforts to best serve our members, we are upgrading all of our computer systems. Due to this effort, all of our online services will be unavailable from June 29 th until July 1 st, 2013. This includes:
●Knowledgeable Surveys
●The Knowledgeable Members Website and Rewards Center (knowledgeablemembers. Com )
Also, our Knowledgeable Surveys Support Department (1-800-333-2323, and support@knowledgeablemembers.com ) will be closed from June 30 th to July 1 st, 2013．
We apologize for any inconvenience this may cause you. If you have questions about this closureor anything else related to your knowledgeable surveys participation, please contact our office.
●1-800-333-5555
● support@knowledgeablemembers.com
We look forward to hearing from you!
Sincerely,
The Knowledgeable Surveys Support Team
176．Why will all the Knowledgeable Surveys systems be unavailable？
（A）It will be too hot to work．
（B）They are updating the entire system．
（C）They will be closed for the 4 th of July holiday．
（D）They are trying to serve people better．
177．Why does the Support Team apologize for this closure？
（A）It’s rude to close for so many days．
（B）They think no one will want to be a customer any more．
（C）The closure will be inconvenient for their members．
（D）They wish they didn’t have to close．
Questions 178 through 180 refer to the following announcement:
Digital Media Sales Executive
Are you looking for a rewarding career in the local media industry?
Are you a person who:
●Generates new business?
●Builds positive relationships with customers?
●Efficiently records and maintains customer and order information?
●Demonstrates critical thinking and troubleshooting？
Then, we may have the perfect full-time sales position for you! The person in this position will generate advertising revenue by marketing our extensive print, online and mobile products and services．
Bring with you a proven ability to meet and exceed sales goals in a highly competitive industry. A college degree or equivalent experience is required. Experience in media sales is highly desired, but not required．
Apply in person at Artful Media, 1000 Lignon Ave., or email don@artfulmedia.com with your resume and cover letter．
178．Where would you find this ad？
（A）In a television advertisement．
（B）In the employment section of the newspaper．
（C）On the radio．
（D）In a local tourism guide．
179．What type of job is being advertised？
（A）Sales．
（B）Reporting．
（C）Accounting．
（D）Administration．
180．If you email about the job, what should you include？
（A）A picture of yourself．
（B）Your qualifications．
（C）Your resume and cover letter．
（D）Your desired wage．
Questions 181 through 185 refer to the following advertisement and coupons:
Take a friend to Breakfast!
Introducing our new Sour Cream Blueberry Pancakes
Blueberries are in season for a few short months．
Take advantage of their flavor today!
We start with organic whole grain flour, add farm fresh eggs, organic whole milk and blueberries brought fresh to our door every morning!
Add some scrambled eggs, pork sausage and fresh squeezed orange juice and you have yourself a breakfast fit for a king．
Who could ask for a healthier start to the day？
Bring a friend and get your day off to a great start!
Farm Fresh Kitchen
We grow it. You love it!
See you in the morning．
Don’t Forget!
Breakfast is on us!
2 FREE Sour Cream Blueberry Pancakes
Expires August 31 st , 2014
Not valid with any other offer, discount or coupon.
Limit one coupon per person, per visit.
Don’t Forget to Bring a Friend!
2 FREE Sour Cream Blueberry Pancakes
Expires August 31 st , 2014
Not valid with any other offer, discount or coupon.
Limit one coupon per person, per visit.
181．What could you buy with your free pancakes？
（A）Pork sausage and juice．
（B）Butter and syrup．
（C）Soup and a salad．
（D）Toast and cocoa．
182．How often does the restaurant receive their blueberries？
（A）Nightly．
（B）Once a month．
（C）Once a week．
（D）Every morning．
183．What can you infer from this ad？
（A）That blueberry pancakes are the owner’s favorite．
（B）That most of the food served in the restaurant is grown on the farm．
（C）The restaurant offers strawberry pancakes during strawberry season．
（D）They serve blueberries year round．
184．Why are there two coupons offered？
（A）Because there was extra room on the page．
（B）So you’ll come twice．
（C）One for you, one for a friend．
（D）So you can use two coupons and get four pancakes．
185．Why would Farm Fresh Kitchen offer this coupon during the summer only？
（A）That’s when blueberries are in season．
（B）People like to eat pancakes on hot days．
（C）The restaurant wants to increase sales during the summer．
（D）The owner loves summer．
Questions 186 through 190 refer to the following press release and email:
To: Saachi Jayaraman
From: Daksha Nayar
Date: May 5 th
Subject: Press Release
Dear Saachi,
Here is a sample of what I would like the press release to say. Does it seem appropriate for our Indian audience? Please let me know if you think there should be any changes before it goes to the newspaper. I am so excited for this venture! I know you will be a great manager for our India location. I look forward to seeing you in a couple of weeks to get the store set up! I will send you my flight details next week. Thank you so much!
Sincerely,
Daksha
MUMBAI, India May 10 th - U.S. based Blue Skink Jewelry, has announced it will be opening a small store in Mumbai to create and market its unique jewelry designs. The owner and creator of Blue Skink Jewelry is originally from India and wanted to expand her business to her homeland. Designs created in India will blend traditional Indian design with a contemporary style. Stones used in production will come from locations in India. The store is expected to be in operation in early June, with a grand opening scheduled for June 30 th ．
186．Why is Blue Skink Jewelry opening a location in India？
（A）It is cheap to make the jewelry in India．
（B）The owner is from India and wants to market her jewelry there．
（C）Saachi likes the jewelry so much, so she wanted it to come to India．
（D）The store will open in early June．
187．What will the jewelry made in India look like？
（A）It will be made with stones from America．
（B）It will look like American jewelry．
（C）It will have a mix of traditional Indian and contemporary designs．
（D）It will be shaped like its namesake, the blue skink．
188．Who will help Saachi set up the store in India？
（A）Daksha will fly there to set up the store in a few weeks．
（B）Saachi has found several of her Indian relatives to help her．
（C）It will be difficult to get it set up in time．
（D）Daksha is looking for people to help her．
189．How does Daksha plan to run the store in India when she lives in the U.S.？
（A）She will visit India every two weeks to make sure things are running smoothly．
（B）She has hired Sacchi to manage the store in India.．
（C）She will email the store every day to let them know what to do．
（D）She doesn’t have a plan for the India store, yet．
190．Why does Daksha send this email？
（A）To let Saachi know her travel plans．
（B）To find out if the store is still on schedule for its June opening．
（C）To say that the press release has some errors in it．
（D）To ask Saachi to preview the press release before it goes to print．
Questions 191 through 195 refer to the following letter and survey:
May 23 rd , 2013
Dear Mr. Vans,
Our records show that you were treated recently at Two Waters Hospital. We would appreciate it if you would take a few minutes of your time to fill out the attached survey. Your feedback and the feedback of other customers helps us improve our medical services and our personal service．
Be assured that your privacy is of great importance to us. Your name and reason for hospitalization are completely confidential. All comments are anonymous. We thank you for helping us offer the best service to our patients．
Sincerely,
Paul Jonas
Patient Satisfaction Coordinator
Two Waters Hospital
Two Waters Hospital
Patient Satisfaction Survey
We would like to know what you think about your experience at our facility. Your responses are directly responsible for improving our services. All responses will be kept confidential and anonymous. Thank you for your time．
THANK YOU FOR COMPLETING OUR SURVEY!
191．Why did Mr. Vans receive this survey？
（A）He asked if he could assess the hospital．
（B）He was recently treated at the hospital．
（C）Mr. Vans had some complaints about the hospital staff．
（D）Two Rivers sends annual surveys to the community．
192．What race is Mr. Vans？
（A）White．
（B）Asian．
（C）He didn’t say．
（D）American．
193．What was the only thing Mr. Vans marked down to “average” on his survey？
（A）The food service．
（B）The comfort level of his bed．
（C）The time the Dr. Spent with him．
（D）The nurses being friendly and helpful．
194．What does Mr. Vans like best about the hospital？
（A）The ease of finding where he needs to go．
（B）That the doctor explained things thoroughly．
（C）The look of the hospital from the street．
（D）That he was admitted quickly．
195．What was a complaint Mr. Vans had？
（A）The food was tasteless．
（B）His wife could not stay after visiting hours were over．
（C）There was no response to the request he made to one of the nurses．
（D）He still felt sick after leaving the hospital．
Questions 196 through 200 refer to the following letter and order form:
Dear Valued Customer,
Your order 2363654 has been received and will be processed soon. If you experience any problems or have questions, please call our customer support at 501-444-2230. Thanks!
Please note: This confirmation is not a guarantee that all items will be available for shipping. You will receive an email after your order has shipped that will include an invoice for shipped items. Please note that your account will not be charged until your order is packed and ready to leave our warehouse．
Regards,
Whole Foods Inc．
Order Number: 2363654
Ships by: Truck Route B 2 - Leaves 07/23/13
Sold To:
Garden Market
333 6 th Ave E
Springdale OR 90000
Ship To:
Garden Market
333 6 th Ave E
Springdale OR 90000
Phone: 501-276-7676
Billing: Invoice upon Shipping
Items
196．Why was this letter sent？
（A）To let Garden Market know that Whole Foods has received its order．
（B）To let Garden Market know that some products were not available for shipping．
（C）To announce the monthly sale prices．
（D）The newsletter is sent once a month．
197．How is this order being billed？
（A）The credit card was charged when the order was placed．
（B）Garden Market will received an invoice to be paid at a later date．
（C）The delivery driver should receive Cash On Delivery．
（D）The order will be free because of credits from last month’s order．
198．Why is the total listed as an Estimated Total？
（A）The office worker may have incorrectly added the total．
（B）Garden Market might decide to add some things to its order．
（C）The total may change if some items are not available when the order is shipped．
（D）The date is wrong on the order．
199．According to the order form, how many types of pasta did the market order？
（A）They did not order pasta this month．
（B）Two—lasagna and spaghetti．
（C）They ordered organic pasta．
（D）The pasta will be back-ordered．
200．When can Garden Market expect delivery？
（A）They plan to pick up the order in person．
（B）Anytime during the month of July．
（C）On July 23 rd．
（D）Sometime after the July 23 rd shipment date．